OUR CLIENTS HAVE NEEDS TO FILL THE FOLLOWING POSITIONS

 

CUSTOMER SERVICE REPRESTATIVE

LOCATION; LAGOS

 

Do you love creating happy customer experiences? Love  collaborating in teams, helping customers resolve problems and creating end-to-end results? We have a great opportunity with a company in  Lagos! Come be a part of the excitement where you will make a big impact!

As a Customer Service Employee, you will work directly alone or with other team members manage customer communication, relationships, respond to questions and provide superior customer service skill while demonstrating high level knowledge of company products. In this role, you will take initiative to further develop customer relationships, onboard new customers and provide support  services to all customers .

 

Job Responsibilities

Manage and coordinate multiple customer requests. Help customer resolve issues with client products
Establish a trusted adviser relationship that works to ensure customer’s overall satisfaction with our products. 
Understand customer needs and develop plans to address them.
Prioritizing and driving resolution on escalated customer issues. 
Leveraging customer relationships as needed for prospect references. Identify potential issues within accounts and work with internal stakeholders to take timely and effective action to resolve them.

 

Qualifications

OND/HND in business, communication or related1+ years of experience in sales, customer service or related position

1+ years of experience as a project manager or program manager.

Result Driven

Passionate about customer success and driving long-term customer value

An great communicator, both verbal & written

A self-starter able to work independently and within a team

Ability to work in a fast-paced, entrepreneurial, results-oriented culture

Well organized with great analytical skills and the ability to work well under pressure

Strong computer skills with ability to multitask in multiple platforms

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Social Media Manager

LOCATION; LAGOS (A private fast food brand)

 

This is a full-time onsite job. It is not a remote role. Our client is looking for a social media manager to help grow a fast growing food brand in Lagos. The ideal candidate will be a positive, tech-savvy and smart individual with excellent communication (both verbal and oral) skills. Our client is  looking for a social media savvy person to interact with and assist customers using social media and web chat.

 

Job Responsibilities

Reply to inquiries on social media accurately and rapidly.

Monitor, analyze, and interpret social media campaign performance 

Create, maintain and manage social media calendar

Ability to conceive, launch and execute social campaigns

Provide detailed reports of social interactions and statistics

Ability to identify peak user engagement times

Lead social media initiatives

Understanding and properly utilizing hashtags

 

Qualifications

Social Media Marketing: 2+ years (Preferred)

OND/HND in related field

Excellent creative writing skills

Ability to use statistics and related information to draw educated conclusions

Detail-oriented, proficient at time management and multi-tasking

High proficiency using Instagram, Facebook, Twitter, and other social media management tools. Proficiency using MS Office

 

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